Your data.
Your rights.
Our promise.

When you book a service through OKIZ, we collect the information necessary to fulfill your request: your name, service address, phone number, and email address.

When you create an account or sign in, we collect your phone number for identity verification via one-time passcode (OTP).

If you apply to work with OKIZ as a contractor, we collect additional information including identity verification documents, background check authorization, and professional credentials.

We automatically collect certain technical information when you use our platform, including IP address, browser type, device identifiers, and usage patterns. This helps us operate and improve the platform.

We do not collect more information than we need. We do not ask for Social Security numbers, financial account numbers, or sensitive personal data beyond what is required for identity verification and payment processing.

• Name and contact information
• Service address and property details
• Phone number (for OTP sign-in and communications)
• Email address (for receipts and notifications)
• Payment information (processed securely by Stripe — OKIZ does not store card numbers)
• Device and usage data (for platform improvement)

We use your information to operate the OKIZ platform and deliver the services you request.

Specifically, we use your information to:

• Match you with available contractors and schedule service appointments
• Send booking confirmations, appointment reminders, and service updates
• Verify your identity when you sign in to your account
• Process payments and issue receipts
• Resolve disputes and provide customer support
• Improve our platform, services, and contractor matching algorithms
• Comply with legal obligations

OKIZ uses SMS (text messaging) to send transactional and marketing communications. By providing your phone number and booking a service, you consent to receive transactional SMS messages related to your service.

Transactional messages include: booking confirmations, appointment reminders, contractor assignment notifications, OTP verification codes, and service completion receipts. These messages are sent regardless of marketing preferences.

Marketing messages are optional and sent only if you explicitly opt in during booking or in your account settings.

• Message frequency: Transactional messages vary by booking activity. Marketing messages are sent occasionally (typically 1–4 per month).
• Message and data rates may apply depending on your mobile carrier and plan.
• Consent to receive SMS is NOT a condition of purchasing services.
• To opt out of marketing SMS: reply STOP to any marketing message.
• To opt out of all SMS: reply STOP ALL — note this will also stop transactional messages including booking confirmations.
• To get help: reply HELP or contact hello@okiz.com.
• OKIZ uses Telnyx and Twilio as SMS service providers. Standard carrier rates apply.
• For STOP/HELP support: (360) 371-6549 or hello@okiz.com.

We send transactional emails for booking confirmations, payment receipts, service updates, and account-related notifications. These are sent regardless of marketing preferences.

If you opt in to marketing communications, we may send promotional emails, seasonal offers, and platform updates.

Every marketing email includes a one-click unsubscribe link. You can also unsubscribe at any time by contacting hello@okiz.com.

We use Resend for transactional email and AgentMail for conversational email.

OKIZ does not sell your personal information to third parties. Ever.

We share your information only as necessary to operate the platform:

• Assigned contractors receive your name, service address, and booking details necessary to perform the service.
• Payment processors (Stripe) receive payment information to process transactions securely.
• Identity verification providers receive information necessary to verify contractor credentials.
• SMS providers (Telnyx, Twilio) receive your phone number to deliver messages you have consented to receive.
• Email providers (Resend for transactional mail, AgentMail for conversational mail) receive your email address to deliver communications.
• Analytics providers receive anonymized usage data to help us improve the platform.
• Law enforcement or regulatory authorities when required by law or to protect the rights and safety of users.

We use cookies and similar tracking technologies to operate our platform and understand how users interact with it.

Essential cookies are required for the platform to function — including authentication, session management, and security. These cannot be disabled.

Analytics cookies help us understand usage patterns and improve the platform. We use privacy-respecting analytics that do not build cross-site profiles.

We do not use advertising cookies or allow third-party ad networks to place cookies on our platform.

You can control non-essential cookies through your browser settings.

We protect your information using industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews.

Payment data is handled exclusively by Stripe, a PCI DSS Level 1 certified payment processor. OKIZ does not store credit card numbers or full payment card data.

Access to personal data within OKIZ is limited to employees and contractors who need it to perform their job functions.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

No system is completely immune to security risks. If you have concerns about the security of your data, contact us at hello@okiz.com.

We retain your personal information for as long as your account is active or as needed to provide services.

After account closure, we retain certain information for a period required by law or legitimate business purposes (such as financial records, which we retain for 7 years).

Booking history and service records are retained for 3 years after the last service date.

SMS and communication logs are retained for 2 years for compliance purposes.

You may request deletion of your personal data at any time. See 'Your Rights' below.

You have rights regarding your personal information. To exercise any of these rights, contact us at hello@okiz.com or (360) 371-6549.

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out of SMS marketing: Reply STOP to any marketing message or contact us.
• Opt-out of email marketing: Click unsubscribe in any marketing email or contact us.
• Data portability: Request your data in a portable format.
• Do Not Sell: We do not sell personal information. No action required.

The OKIZ platform is not directed to children under the age of 18.

We do not knowingly collect personal information from children under 18.

If you believe we have inadvertently collected information from a child, please contact us immediately at hello@okiz.com and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features.

We will notify you of material changes via SMS or email at least 14 days before the changes take effect.

The current version of this policy is always available at okiz.net/privacy.

Continued use of the OKIZ platform after the effective date of changes constitutes acceptance of the updated policy.

Questions, requests, or concerns about your privacy? We're real people and happy to help.

OKIZ — Home Service Marketplace