Legal · Terms & Conditions
These terms govern use of OKIZ services, website, scheduling platform, and communications. Written to be readable.
Last updated: June 2026
OKIZ operates as a marketplace platform that connects clients with independent professional contractors for home and commercial services including window cleaning, pressure washing, and other services listed on our platform.
OKIZ is not the service provider — we are the platform that facilitates the connection between clients and independent contractors.
All contractors on the OKIZ platform are independently verified, background-checked, and bound by their own service agreements with OKIZ.
The exact scope of work is based on your booking request and confirmed by the assigned contractor on-site before any work begins.
Service requests are submitted through the OKIZ platform and are not confirmed until OKIZ matches you with an available contractor and sends written confirmation.
OKIZ will make reasonable efforts to match your preferred availability window, but cannot guarantee exact appointment times.
You will receive SMS and/or email confirmation with the confirmed date, time window, and assigned contractor details.
OKIZ reserves the right to reassign contractors in the event of unavailability, cancellation, or other operational circumstances.
All pricing is based on a market range derived from verified local data. Your estimate is provided before booking and reflects typical market rates for your area and service type.
The final price is confirmed by the assigned contractor on-site before any work begins. You must explicitly approve the final price before work commences.
You will never be charged more than the price you approve on-site.
Payment is processed securely through the OKIZ platform after service completion and your approval.
OKIZ acts as the merchant of record. Payments are held in escrow and released to the contractor after the service is accepted.
A platform fee is included in all transactions to support platform operations, verification, and guarantee programs.
You may cancel or reschedule your appointment at no charge if you notify OKIZ at least 24 hours before the scheduled service window.
Cancellations made less than 24 hours before the scheduled service window may be subject to a cancellation fee to compensate the assigned contractor for reserved time.
OKIZ reserves the right to cancel or reschedule appointments due to contractor unavailability, weather conditions, safety concerns, or other circumstances beyond our control.
In the event OKIZ cancels your appointment, you will receive a full refund of any amounts paid and priority rebooking.
OKIZ offers a 7-day satisfaction guarantee on all completed services.
If you are not satisfied with the quality of work performed, contact us within 7 days of service completion and we will review the issue.
Resolution may include a return visit by the contractor, a partial refund, or a full refund at OKIZ's discretion based on the nature of the issue.
The satisfaction guarantee does not apply to issues caused by pre-existing conditions, customer-provided materials, or circumstances outside the contractor's control.
To initiate a guarantee claim, contact OKIZ support at hello@okiz.com or (360) 371-6549.
All contractors on the OKIZ platform are independent contractors, not employees of OKIZ.
OKIZ does not direct or control the manner in which contractors perform their work.
Contractors are responsible for their own tools, equipment, insurance, and compliance with applicable laws and regulations.
OKIZ verifies contractor identity, background, and credentials but does not guarantee specific outcomes beyond our satisfaction guarantee program.
By providing your phone number and submitting a booking request, you consent to OKIZ contacting you regarding:
By opting into SMS communications from OKIZ:
Customers who voluntarily opt into marketing communications may receive occasional promotions, seasonal offers, service reminders, and platform updates.
Marketing communications are separate from transactional notifications and can be opted out of independently.
You can unsubscribe from marketing communications at any time by replying STOP to any marketing SMS or clicking unsubscribe in any marketing email.
You may not use the OKIZ platform to:
Your personal information is handled in accordance with the OKIZ Privacy Policy.
We collect only the information necessary to provide our services and communicate with you.
We do not sell your personal information to third parties.
Read the Privacy Policy →OKIZ provides its platform and related services with reasonable care and skill.
To the fullest extent permitted by applicable law, OKIZ is not liable for indirect, incidental, special, or consequential damages arising from the use of our platform or services.
Our total liability for any claim arising from your use of OKIZ services is limited to the amount you paid for the specific service giving rise to the claim.
Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence.
OKIZ may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices.
We will notify you of material changes via SMS or email at least 14 days before the changes take effect.
Continued use of the OKIZ platform after the effective date of changes constitutes acceptance of the updated terms.
The current version of these terms is always available at okiz.net/terms.
These Terms & Conditions are governed by the laws of the State of Washington, United States.
Any disputes arising from these terms or your use of OKIZ services shall be resolved in the courts of Clark County, Washington.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Questions about these terms? We're real people and happy to help.
OKIZ — Home Service Marketplace